I Exposed Repair Scams · The Scams, Upsells and Lies Behind Your Repair Bill

How it works

You pay

Through Stripe, the same checkout the big stores use. I never see your card number.

The book opens

On the very next screen, a few seconds later. Phone, tablet or computer.

It stays in your email

The same download link goes to your inbox, so you can open it again in the parking lot of any shop.

Nothing ships, there is no account to make, and no password to remember.

The honest math

Nobody adds up what "I'll just trust the shop" really costs. So here is how a bad repair visit goes, line by line.

The way most people pay

A flush the owner's manual never asked forpaid
Labor billed twice for the same teardownpaid
Fees nobody explained at the bottom of the billpaid
"It's not safe to drive," with nothing to showpaid, in a hurry
A part that was never replacedpaid, and never checked

TOTAL:Overpaid

With Roy's questions

"Which line in my manual calls for this?"skipped
"How much less is it, since it's already apart?"taken off
"What is each fee for?"explained, or removed
"Can you show me? What did it measure?"seen with your own eyes
"I'd like my old parts back."in a box, on the seat

TOTAL:The fair price

THE BOTTOM LINE

One upsell you turn down can pay for this book.

By the end of Chapter 3, you'll know how to do it on your very next visit.

Get the book · $37

Look inside

Real pages from the real book. This is exactly what opens on your phone, set in big, clear type, with a picture or a chart every few pages.

Page 13 of the book: the four buckets on a repair bill and the first question to ask — Page 13: the four buckets on almost every repair bill, and the first question to ask before you hand over the keys.

Page 30 of the book: how the service advisor at the counter gets paid — Page 30: how the advisor at the counter gets paid, and what that means for the quote he hands you.

Page 142 of the book: the transmission flush myth, and the truth — Page 142: the transmission flush myth, and what’s really true about changing the fluid in a high-mileage truck.

Page 113 of the book: brakes, tires and the required alignment upsell — Page 113: brakes, tires and the "required" alignment, and why these three get oversold.

← swipe to see more pages →

I want it. Take me to the book ↓

What's Inside

Twenty-two chapters, from how a shop really makes money to how to get your money back. Every one ends with a Counter Card: what they say, what's really going on, and what you say back.

Who really pays the friendly man at the counter, and why it matters to your bill · p. 30
The labor you pay for twice, and the one question that takes it off · p. 39
Why a trouble code is not a diagnosis, and how shops guess with your money · p. 52
The part on your bill that never went on your truck · p. 61
The "yellow" items on the inspection sheet, and what yellow really means · p. 69
The flush for a fluid your truck doesn't even have · p. 91
"Your rotors are warped", and why that's usually not what's wrong · p. 109
"Will this void my warranty?" What the law actually says · p. 118
Is it really the transmission? The cheap causes an honest shop checks first · p. 138
The warranties nobody mentions, checked before you pay a cent · p. 150
The phone call shops count on, and the questions that end it · p. 166

And that is a fraction of it. Every chapter ends with a Counter Card.

Get your copy

Instant download, on your phone a few seconds after you pay. Nothing ships.

(2026–2027 Edition)

I Exposed Repair Scams

236 pages, 22 chapters, a Counter Card for every one, plus 4 appendices: fair-price check, shop phrase decoder, glossary and sources
Instant download: PDF and EPUB, on your phone a few seconds after you pay
The 23-page printable pack: all 22 Counter Cards, the scripts, checklists and the shop phrase decoder, on US Letter
Free updates for life, every new edition by email
7-day money-back guarantee, and you keep the book

$37$YYLAUNCH PRICE

Buy Now

🔒 Secure checkout by StripeOne payment, no subscriptionSeven days, my word on it: money back and you keep the book

A note from the author

“I wrote this so you never pay for a trick, a hidden fee or a padded bill again.”

I've run my own independent shop for thirty years, mostly pickups and SUVs, and transmissions are the work I know best. I've done it the honest way the whole time. Over the years, before and since I opened my own shop, I've seen mechanics who padded every bill they touched, and watched good, hardworking people pay for work that was never done, then thank the guy who did it to them.

Most of this isn’t written down anywhere a customer would think to look. It lives behind the counter, in the habits of the trade, in what an advisor is trained to say and what a shop counts on you never asking. I wrote it down, one trick at a time, with the exact words that stop each one.

This book won't turn you into a mechanic, and it isn't against honest mechanics. It's about paying for what your truck or SUV needs, and not one dollar more.

Roy Chandler

Questions, Answered Honestly

Is this a printed book you mail me?

No, and I want you to know that before you spend a dollar. It is a digital book: a PDF and an EPUB you open on your phone, your tablet or your computer the moment you pay, plus a printable pack on US Letter paper. Nothing arrives in the mail. Print any page you like and keep it in the glovebox.

I'm not a car guy. Is this too much for me?

It's written for exactly you. No tools, no jargon you can't follow, no repairs you have to do yourself. You learn what the shop knows, what the words on the bill mean, and the questions to ask. Every chapter ends with a Counter Card you can read in a minute at the counter.

I don't drive a pickup. Does it still help?

Yes. It's written for pickups and SUVs, but the tricks are the same at every shop, whatever you drive.

I'm not in the US. Does it still work?

The tricks are the same everywhere. Where the law matters, the book says so, gives examples for the US, Canada, the UK and Australia, and tells you to check the rules where you live.

Is this legal advice?

No. It's for general educational purposes. It shows you how the business works and what to ask. For your own situation, your consumer protection office or a lawyer where you live is the place to go.

Is this a subscription? Will you charge my card again?

No. One payment, one time. No membership, no monthly anything, no free trial that turns into a bill. And every new edition comes to your email free, for life.

What if I lose the file?

Your download link lives in your email, so that's the thing to keep. If you can't find it, write to me here with the email you bought with (or your receipt), and I'll send it again.

What if I don't like it?

Write to me within seven days at support@roychandler.com, or through the form below, and I’ll give you your money back. You keep the book. I'd rather lose the sale than have you feel taken. That's the whole point of the book.

I watched shops pull these 29 repair-bill scams and hidden fees for years.